Frequently asked questions
15 answers on the service, data, payment, and API
General
How are you different from Carfax directly?
Carfax only covers the US and won't onboard small clients (you need a $5–20k/mo deposit and a US legal entity). We aggregate Carfax + Korean Encar + Russian GIBDD + UAE EVG — one interface, payment in tenge.Why these specific countries?
50% of imports into Kazakhstan are Korean cars (Hyundai, Kia, Genesis). A lot from the USA (Toyota, Honda, Tesla) and Russia (Lada). Japan, China, UAE are growing segments. We cover what people actually buy.What about cars from Kazakhstan itself?
Kazakhstan has no public VIN lookup API (eGov.kz is web-only with CAPTCHA). So the report includes direct links to eGov, MVD KZ, and Qoldau customs — free. Paid history we provide by country of manufacture.Is there a mobile app?
The site works as a PWA — add carvin.app to your iPhone/Android home screen and it opens like an app, without browser chrome. Native App Store / Play Market app — coming in 2026.
Data & sources
How do you guarantee data is current?
All sources are official government databases or their accredited resellers. Carfax updates daily, Encar Inspection is a Korean-law-required document. No scraping, no proprietary databases.What's in the Premium report?
Carfax + AutoCheck (accidents and service), real mileage with rollback detection, owner history and usage type (private/taxi/rental), Copart and IAAI damage photos, NICB theft check, salvage/flood/lemon flags via VinAudit.Can I order history by license plate?
By Kazakh plate — no, Kazakhstan has no public plate→VIN lookup API. If you know the VIN — check by VIN. If only the plate — try eGov.kz or the CSC in person.
Payment & plans
What payment methods do you accept?
Kaspi QR in the app, Kaspi invoice to your phone number, bank card via Polar.sh (Visa / Mastercard). Access opens automatically after payment.Can I get a refund?
If the report had a data error on our side — yes, 100% refund within 7 days. If the report showed clean history but the car turned out problematic — that means data wasn't in the sources, the report was generated correctly, no refund. Everything is transparent — the report shows which sources we called.Is there an API for dealerships?
Business plan includes 1,000 requests/month via REST API. Docs at /docs/api (coming soon). For large networks — Enterprise with white-label and custom integrations.
Technical
How long does a report take?
Free preview — 1–2 seconds. Full report — 30–90 seconds (parallel requests to Carfax + AutoCheck + Copart, plus PDF generation).Does it work with VINs from any country?
Any VIN decodes (NHTSA vPIC + vindecoder.eu fallback for Europe and Asia). Full history is available for USA, Korea, Russia, Japan, and China. For other countries we show government linkouts.What if the VIN is shorter than 17 characters?
Modern VINs are always 17 characters (ISO 3779 since 1981). Shorter means either an old car (pre-1981, VIN links won't help) or a typo. Compare it to what's stamped on the body and registration.
Legal
Where can I find the VIN on the car?
1) Under the windshield on the driver's side — a plate visible through the glass. 2) On the driver's door frame — a sticker. 3) In the registration / SVR / Title. 4) On the engine block (stamped in metal). On the Kazakh SRTS — the "Body number" field.Who can see my reports?
Only you (after sign-in). We don't share data with sellers and we don't show who checked a specific VIN. Provider responses are cached per VIN for 14–60 days so re-requests from the same user are cheaper.
Didn't find the answer? Email us at support@carvin.app or call +7 700 809 0083.